Buffoli in America

Buffoli entered the American market in 1981. Since then approximately 30% of our machines have been installed in the USA and in the other American Countries, establishing America as a primary Buffoli market

Buffoli has been a registered trademark in the USA since 1999. In 2008, after years of only operating through representatives, Buffoli created a dedicated team of people for sales and service. This team includes personnel committed to the American market who assist our customers with service and maintenance.

All the agents and the service people are constantly trained in Italy and offer first-class support to our customers throughout the entire lifetime of the equipment. Our team meticulously prepare the machine for the run off, follow the equipment acceptance, install the machine and the automation in America, execute the duplicate run off and provide a complete training in English, Spanish or Portuguese.

Afterward, our service and maintenance team supports our customers for any need, including machining cycles, part programs and tooling for new part integration. 

Sales and service in North America are managed by BUFFOLI NORTH AMERICA Inc. and various local agencies with strong experience. Machine maintenance is provided by Dynamic Maintenance (based in Auburn, Indiana).

Sales and service in Mexico and Brazil are managed by our local agencies, supported by our american team.

Buffoli's American team offers the following services:

• Technology and process consulting;
• Turnkey application;
• Project management during machine construction (in English, Spanish or Portuguese);
• Equipment preparation for run off in Italy (or directly in USA/customer site where machines can be tooled up or rebuilt);
• Installation of machine and automation;
• Duplicate run off at the customer facility;
• Full and comprehensive customer training
  (in English, Spanish or Portuguese);
• Warranty (our extended warranty package includes 5-year warranty on our CNC and a consignment stock for spare parts);
• Remote service;
• On-site service;
• Spare parts management, storage and shipment;
• Continuous support for new part integration
  (machining cycles, part programs and tooling);
• Lifetime equipment maintenance, including machine rebuilding in the USA.

THE AMERICAN MARKET
Buffoli machines are designed as turnkey solutions to provide productivity, flexibility, accuracy and reliability to a variety of industries.

Since 1981 Buffoli has installed over one-hundred bar machines across the USA, Canada, Mexico and Brazil (models: Trans-Bar, Trans-Bar-Collet, Trans-Bar-Double, Trans-Bar-Turn and Twin-Turn) and dozens of transfer machines and multi-station machining centers working from castings or forgings.

Even the most recent and innovative machines have been designed to fit the challenges of our American customers - like our flexible machines with multiple machining centers and CNC oriented fixtures (Trans-N-Center FAST) and our turning machines with multiple integrated vertical lathes (Omni-Turn).

Service
Buffoli sales and service dept. for America makes sure every problem has a quick solution, supporting the customers with phone or internet assistance or on-site calls, also providing spare parts from the USA, drawings of tooling, consultation on Buffoli machine applications and assistance in developing plans for preventive maintenance.

Phone or internet assistance. For customer questions, troubleshooting and diagnosing problems, our local partners have immediate access to the engineers who actually designed the machine and can dispatch spare parts and service engineers from USA to resolve problems and perform repairs and retrofits on location.

On-site calls. Technical specialists handle on-site repairs, maintenance and installations.

Spare parts. Spare parts are stored in America by local partners or can be kept at customers' site as consignment stock. They can be ordered directly from the Buffoli service team America via e-mail or even through our e-commerce application for spares management.